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In Case of Errors

Sometimes things don’t go as planned, and errors happen. This page is here to help you navigate tricky error situations. We’ll cover the most common failure cases, but if yours isn’t listed here, feel free to contact us, and we’ll do our best to assist you.

Failed to Upload​

If you encounter this error, the issue is on our end. It usually means something in our storage system isn’t working correctly. Although this should never happen, rest assured we’ll fix it as quickly as possible.

Failed to Convert​

If this error occurs, it’s most likely our fault. In extremely rare cases, it could be due to an issue with how the rendered template interacts with our engine. This could happen for a variety of reasons. We recommend you contact us so we can assist in resolving the issue as soon as possible.

While we investigate, check out the How to Debug Your Template section below to gather more information and possibly find a solution on your own.

Failed to Render​

If this error occurs, the problem is most likely with your template. Common issues include syntax errors, missing data, or other template-related problems. You’ll receive more details in the response, and if you’re using async report generation, you can check the dashboard and hover or tap on the error status to get more information.

How to Debug Your Report​

  1. Use the templating engine you’re working with and render your HTML template locally. For example, if you’re using EJS, run it through EJS to render the report.
  2. Open the generated HTML file in a browser.
  3. Use Chrome DevTools (console, elements inspector, etc.) to troubleshoot any issues in the HTML.

If you still can't figure it out, contact us.

Report Doesn’t Look Right​

Try doing a raw render of the report. Alternatively, render the template on your own using the engine you’re working with and inspect the generated HTML in Chrome DevTools to find out what’s going wrong.

Report Doesn’t Include Animations​

This is expected, as we’re generating static PDFs. Animations won’t work in the generated reports.